This article assumes that you are using genuine Sawgrass ink cartridge and that the expiry date displayed on the cartridges has not passed.

In order to clear the Service Code 28000, we recommend you perform the following:

  1. Remove and lightly shake all the cartridges
  2. Power the printer off and on
  3. Reinsert the cartridges

If the error persists, please perform the following

  1. Clean the capping station
  2. Press and depress the white switches located at the rear of the print head. You may do this a couple of times

If despite performing the above, the error still persists, please submit a ticket with our support team for further assistance.