This article assumes that you are using genuine Sawgrass ink cartridges and that the expiry date shown on the cartridges has not passed.

Each error is related to one the four ink channels in the printer:

20241: Cyan channel

20242: Black channel

20243: Yellow channel

20244: Magenta channel

For these errors, we recommend performing the following:

  1. Remove the cartridge related to the affected channel and power the printer off.
  2. Shake the cartridge lightly. If it feels empty, replace the cartridge.
  3. Power the printer back on and insert the cartridge back in the printer.
  4. Press/ depress the white switch at the rear of the print head.


If despite performing the above, the error is still present, please submit a ticket with our support team for further assistance.