This article assumes that you are using genuine Sawgrass ink cartridges and that the expiry date shown on the cartridges has not passed.

You may also experience this error in conjunction with blocked nozzles.

Each error is related to one the four ink channels in the printer:

20221: Cyan channel

20222: Black channel

20223: Yellow channel

20224: Magenta channel

For these errors, we recommend performing the following:

  1. Remove the cartridge related to the affected channel and power the printer off.
  2. Shake the cartridge lightly. If it feels empty, replace the cartridge.
  3. Power the printer back on and insert the cartridge back in the printer.

 If the error is still present once the above has been performed, please perform the following:

  1. Clean the capping station, multiple time if necessary

If despite performing the above, the error is still present, please submit a ticket with our support team for further assistance.