Please see the below instructions below in order to access the Printer Utilities. This allows you to check the ink levels, print a nozzle check as well as print a primary chart.

  1. Click on the SPM logo in the top bar (Mac) or hidden icon at the bottom right (Windows)
  2. Select Printer Utilities from the menu list
  3. The Printer Utilities window will now be displayed

Ink levels: This section allows you to check your ink levels as well as displays the port used and whether the printer is online or not

Details: This section shows various printer information such as the Port used, Printer model, Driver and Firmware version as well as the serial number and print count.

Nozzle check: This section allows you to print a nozzle check. This is an alternative way to printing a nozzle check through the printer menu.

Head-Clean: This section allows you to perform a head clean on both head, Print head 1 (Cyan and Black) or Print head 2 (Yellow and Magenta). This is an alternative way to performing a head clean through printer menu.

Primary chart: This section allows you to print a Primary Chart. A primary chart is when the printer prints 4 squares, Black, Cyan, Magenta and Yellow. This can be helpful when troubleshooting banding or colour issues. If an issue appears on the primary chart; then it indicates an issue with the printer as opposed to a software settings issue.

Full Page bleeds (PRN): This will allow you to print a full page of either Black, Cyan, Magenta or Yellow. Printing these can be useful to flush ink through a specific channel, such as purging out expired ink.

File Spooler: The File Spooler allows you to print a .PRN file. This can be useful for troubleshooting purposes.

Add New Printer: Allows you to install a new or replacement printer.

Printer Settings: Displays the SPM printer settings which allows you to change the assigned ink type for you printers.

System Printers: Opens the Windows printer list without the need to go into the Control Panel.

Restart Spooler: Restarts the print spooler.