If you are experiencing an issue where your SG500 or SG1000 printer is displaying an error on the screen similar to the following, please see the instructions below:

Change Bypass Tray to the
following settings:
Custom Size (IJ Plain)
Change | JobReset | FormFeed

Please perform the following steps on the LCD of the printer to resolve this issue:

  1. Press Menu
  2. Scroll to 'Printer Features', then press OK
  3. Scroll to 'System', then press OK
  4. Scroll to 'Tray Setting Priority', then press OK
  5. Choose the tray experiencing the issue (in this case, Bypass Tray), then press OK
  6. Scroll to 'Driver/Command', then press OK
  7. Press Escape until your printer returns to the Ready screen