If you are unable to clear a paper feed error or are getting a persistant paper feed error, retrieving the Jam code will assist in determining the cause of the error in question.

With the SG500 and SG1000, the Jam code error is displayed to the top right of the LCD panel. As shown on the image below, the Jam code in this instance is 5. In other instances, it may be 1, 9, 14 or 16 for example. Once you have the code, please share it with technical support or review the article on how to resolve the paper feed error relating to the code that is displayed.