We have recently discovered a Microsoft error that may affect some our customers during the installation of the Sawgrass Print Manager. More specifically, during the installation of the Microsoft Visual C++ 2019 X64 Minimum Runtime, you may encounter the error as shown below.

As the resolution for this error can be quite complex and involves amending some keys within the Registry, we highly recommend you submit a ticket via our support portal in order for a member of our technical support team to resolve the error for you.