Symptom:

The Sawgrass Print manager hangs during the installation process or you are getting DLL errors when trying to print.



Fix:

In order to resolve this issue, recommend performing the following steps relating to the Visual C++ Redistributable.


  1. Restart your Windows Operating System or close the installation process via the Task Manager.
  2. Download the Microsoft Visual C++ 2015-2019 Redistributable from the link below.
    https://aka.ms/vs/16/release/vc_redist.x64.exe
  3. Right click on the downloaded file and click Run as Administrator.
  4. Select the Repair option
  5. Run the Sawgrass Print Manager installer again.
    The installation process should complete without issue.


Should the issue still persist, we would recommend you run the Microsoft troubleshooter where you will be able to uninstall the Visual C++ Redistributables.

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed



After running the program you will need to click Uninstalling.


Then select the various Redistributables to uninstall.


Once completed, you will need to download and reinstall (Right click > Run as administrator) the Redistributables from the link below.

https://aka.ms/vs/16/release/vc_redist.x64.exe