SG500 & SG1000

Printer Warranty
The warranty period of the Sawgrass SG500 and SG1000 printer is of two years starting from the purchase date of the system and covers any hardware defects p...
Wed, 15 Jul, 2020 at 8:11 AM
Can I use refillable or non-Sawgrass cartridges in my printer?
We strongly discourage the use of non-Sawgrass ink cartridges in your Sawgrass SG400/800 printer. The reason being is that these ink cartridges are not ...
Wed, 15 Jul, 2020 at 8:14 AM
What inks cartridges are compatible in my printer?
The Sawgrass SG500 printer model accepts starter and standard capacity ink cartridges whereas the Sawgrass SG1000 printer model accepts starter and standard...
Wed, 15 Jul, 2020 at 8:20 AM
Why are my initial ink cartridge levels not 100% in my new printer?
When you purchase a new printer, no ink is present in the ink tubes, only the quality control fluid, therefore the printer will need to perform an initial i...
Wed, 15 Jul, 2020 at 8:24 AM
What types of paper can I use in my printer?
Depending on the type of ink that is inserted in your printer, you can use any of the following paper type: Sublimation paper Chromablast paper Siser Ea...
Wed, 15 Jul, 2020 at 8:54 AM
What paper sizes can I use in my printer?
The Sawgrass SG500 will accept sizes up to A4 for the EU model and Legal for the NA model. With a bypass tray attached, the printer will however accept a ma...
Wed, 15 Jul, 2020 at 8:56 AM
How to disable the paper size error detection
A way to prevent the printer from displaying a paper misfeed error is by deactivating the paper size error detection feature. This will stop the printer fro...
Wed, 15 Jul, 2020 at 9:01 AM
How to manually start an initial ink charge
If for troubleshooting purposes you wish to flush ink through the printer, you may do this by performing an initial ink charge. Please however bear in mind ...
Wed, 15 Jul, 2020 at 9:07 AM
How to reset the printer back to default settings
Should you ever need to reset the printer settings back to default, please see the instructions below. Press the [ Menu] key Press the [▲] or [▼] key to ...
Wed, 15 Jul, 2020 at 9:17 AM
How to attach a Bypass Tray
 If the printer is powered on, press and hold down the [Power] key until it turns off and then unplug the power cord. Remove the sound barrier from the...
Wed, 14 Oct, 2020 at 5:53 AM
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