SG500 & SG1000

Retrieve the Jam code
If you are unable to clear a paper feed error or are getting a persistant paper feed error, retrieving the Jam code will assist in determining the cause of ...
Thu, 16 Jul, 2020 at 8:01 AM
Paper Misfeed
A paper misfeed can be caused by three things: Incorrect settings Sensor error Paper Jam Incorrect settings If an incorrect paper size is selected ...
Thu, 16 Jul, 2020 at 8:01 AM
Skewed Prints
Skewed prints are, more often than not, the result of the rear door being slightly ajar on one side. In order to rectify this, we recommend you perform the ...
Thu, 16 Jul, 2020 at 8:02 AM
SC 21100, 21000
Both the Service Code 21100 and 21000 are related to the horizontal encoder and are due to one of the following: The encoder is damaged or loose. The enc...
Thu, 16 Jul, 2020 at 8:04 AM
SC 57000
The Service Code 57000 is related to the black paper feed belt located in the printer and signifies that it is dirty and as a result needs cleaning. Plea...
Thu, 16 Jul, 2020 at 8:05 AM
SC 93200
The Service Code 93200 signifies that there is a thermal error in the printer. If you experience this error on your printer, we recommend you perform the fo...
Thu, 16 Jul, 2020 at 8:06 AM
SC 93300
This article assumes that you are using genuine Sawgrass ink cartridges and that the expiry date displayed on the cartridges has not passed. The Service ...
Thu, 16 Jul, 2020 at 8:06 AM
Why can an IP address change?
IP addresses are obtained by the DHCP server, usually your router, and can change when they get re-assigned. This can happen if the router gets powered off ...
Mon, 27 Jul, 2020 at 6:05 AM
My printer switches off after a while
If your printer switches itself off after a while and is connected to your PC via a USB cable, we recommend you follow the steps below to disable the Auto-O...
Thu, 30 Jul, 2020 at 11:21 AM
Obtaining A Valid IP Address - Networked Printer
Symptom: With an SG500 or SG1000 configured to use a dynamic IP address (assigned by DHCP server). however the current IP address is not within a valid ...
Fri, 6 Nov, 2020 at 10:35 AM