SG400 & SG800

What ink cartridges can I insert in my printer?
The Sawgrass SG400 printer model accepts standard capacity ink cartridges whereas the Sawgrass SG800 printer model accepts both standard capacity as well as...
Fri, 10 Jul, 2020 at 8:42 AM
Can I use refillable or non-Sawgrass cartridges in my printer?
We strongly discourage the use of non-Sawgrass ink cartridges in your Sawgrass SG400/800 printer. The reason being is that these ink cartridges are not ...
Fri, 10 Jul, 2020 at 8:51 AM
Why have one or more ink cartridges suddenly depleted?
When the printer detects an issue within the print head or if it has been left powered off or in a non-operation state (Powered on, not in status Ready) for...
Fri, 10 Jul, 2020 at 8:54 AM
What paper sizes can I use in my printer?
The Sawgrass SG400 will accept sizes up to A4 for the EU model and Legal for the NA model. With a bypass tray attached, the printer will however accept a ma...
Fri, 10 Jul, 2020 at 9:02 AM
What types of paper can I use in my printer?
Depending on the type of ink that is inserted in your printer, you can use any of the following paper type: Sublimation paper Chromablast paper Siser Ea...
Fri, 10 Jul, 2020 at 9:24 AM
I live in the EU, what is my printer warranty?
The warranty period of the SG400/800 printer is of two years from the purchase date of the system and covers any hardware defects preventing the good workin...
Fri, 10 Jul, 2020 at 9:29 AM
How to clean the paper feed belt
To clean the paper feed belt, we recommend you perform the following: 1. Open the top cover and rear door 2. Clean the visible part of the paper feed b...
Fri, 10 Jul, 2020 at 10:00 AM
How to clean the capping station
A dirty capping station may cause one of the following issues and therefore it is important that it does not become clogged with ink: Missing nozzles Ban...
Fri, 10 Jul, 2020 at 10:37 AM
How do I uncap the print head?
In most circumstances, you will need to uncap the print head in order to view or clean the capping station. There are two ways of uncapping the print head d...
Fri, 10 Jul, 2020 at 10:40 AM
How do I clean the horizontal encoder?
The horizontal encoder is a thin semi-transparent strip that runs across the width of the printer, just in front of the metal carriage rail and helps the pr...
Fri, 10 Jul, 2020 at 10:51 AM
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