Troubleshooting

Printer Not Detected During Install (Network)
During the installation of the printer driver, the installer may fail to detect your printer connected to your wireless network or LAN.  If this is the case...
Wed, 15 Jul, 2020 at 12:54 PM
Not Printing from CreativeStudio
The new Creative Studio Designer allows you to print to a printer that is not necessarily connected to the PC or Mac you are currently using. This means tha...
Fri, 14 Aug, 2020 at 9:47 AM
CreativeStudio: SPM Not Installed or Printer Not Found
If you are attempting to print from CreativeStudio and are receiving a message that Sawgrass Print Manager is not installed (or your printer list does not m...
Thu, 17 Sep, 2020 at 6:08 AM
Windows: Networked Printer Not Printing
When using your printer in a network environment, you may run into an issue where your printer will suddenly stop printing and may appear as offline. This w...
Wed, 15 Jul, 2020 at 12:56 PM
MacOS 10.15 Catalina (Or Later) Installation
If you are experiencing issues with updating to our latest Sawgrass Print Manager (filter failed, crashing, etc) on your MacOS Catalina system, please see t...
Wed, 15 Jul, 2020 at 12:57 PM
Not Printing After Updating From VPM to SPM
This article relates to an issue where the Sawgrass Print Manager is not printing after recently updating to the latest version. The issue is relating to t...
Thu, 17 Sep, 2020 at 6:08 AM
Security Error Installing on MacOS
When downloading and installing Sawgrass Print Manager on MacOS for the first time, you may run into an issue where the installer will return an error regar...
Wed, 15 Jul, 2020 at 12:59 PM
Windows: Communication Issue (Not Printing)
If for some reason the print is not going to the printer, it could be for a number of reason. Check that the Sawgrass Print Manager is running. You will o...
Fri, 2 Oct, 2020 at 5:17 AM
Color Output: Blacks Appear Brown
Colour issues can be caused by various reasons. In this instance, black printing brown is caused by one of the following: The black cartridge has expire...
Wed, 7 Oct, 2020 at 4:40 AM
Color Output: Blacks Bleeding
If the black colour is bleeding on the paper after printing, it can be resolved by one of the following: Settings: Ensure that you are using the correct...
Wed, 15 Jul, 2020 at 1:01 PM
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