Known Issues

Visual C++ 2019 Runtime Error During Install
We have recently discovered a Microsoft error that may affect some our customers during the installation of the Sawgrass Print Manager. More specifically, d...
Fri, 2 Oct, 2020 at 3:55 AM
MacOS 10.13/SPM 9.0 Displaying “Installation Has Failed.”
Customers installing SPM 9.0 on a MacOS 10.13 may encounter an error "Installation has failed" at the end of the setup process. The installati...
Thu, 1 Oct, 2020 at 9:41 AM
Failed installation or crashing due to Webroot
We have recently found that customers that have Webroot as their anti-virus may not be able to run or install our Sawgrass Print Manager. In order to rectif...
Tue, 22 Sep, 2020 at 11:44 AM
Critical Windows Update
We have found that Windows Update introduced a critical printing issue on Jun 9, causing: Certain printers may be unable to print. Print spooler may erro...
Wed, 15 Jul, 2020 at 12:50 PM
CMYK Files Output Size
When attempting to print a file in the CMYK color mode, the output will be smaller than intended. We are working to resolve this issue within Sawgrass Print...
Tue, 4 Aug, 2020 at 9:53 AM
MacOS Palette Manager Error Changing Substrates
When changing substrates in the Palette Manager on MacOS, the application window will force-close. We are currently investigating this issue.  There is ...
Tue, 4 Aug, 2020 at 9:57 AM
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